CVB Destination Services Manager

Job Opportunity:     CVB Destination Services Manager

Full-time:                  Mon - Fri 9am-5pm w/occasional weekends as requested

Reporting to:            Executive Director

Compensation:         Salary

Statesville Convention & Visitors Bureau (SCVB): Objectives and Mission

The primary objective of the Statesville Convention & Visitors Bureau (SCVB) is to promote, solicit and encourage travelers to stop and stay in the Greater Statesville Area resulting in furthering the continued economic development of the City.  This objective will be accomplished by promoting tourism and assisting visitors during their stay by encouraging them to visit and enjoy the historic cultural, entertainment and recreational opportunities the Greater Statesville Area has to offer.  The SCVB shall represent the Greater Statesville Area to all segments of travelers to the area through targeted regional, state, national and international advertising, and promotion. 

In furtherance of these objectives, the Authority has the additional mission to encourage groups to hold meetings, conventions, and trade shows in Greater Statesville, and particularly its Civic Center.  This includes providing coordination and support services and assisting these groups with information during their stay, encouraging them to visit and enjoy the opportunities that the area has to offer. 

Destination Services Manager (DSM)

OVERVIEW:

The SCVB Destination Services Manager (DSM) performs a variety of duties to ensure and reinforce the efficient operation of the organization. This position is responsible for tasks associated with multiple of individuals both within the SCVB and with external interests including, but not limited to local businesses, county and municipal entities, event and meeting planners, media representatives, VIPs, hospitality partners and our official marketing partner and other outside agencies. The DSM will also assist with updating and maintaining some aspects of the CVB website and critical database assets including Locable and Simpleview, among others where appropriate and requested by the Executive Director.

EXPECTATIONS:

·         Demonstrate efficient project management on all assignments from initiation through delivery.

·         Arrive at work on time.

·         Ensure each project or assignment is completed on time and with superior quality, while staying within budget (if expenditure is involved), working effectively and professionally with outside vendors (if applicable), handling and organizing all paperwork and documentation and keeping the Executive Director and appropriate staff updated with verbal and/or written reports.

·         Always represent the SCVB and the destination itself in the most positive and professional manner.

·         Be a proactive self-starter and have a curious outlook related to searching for new options to service planners, attendees, media, VIPs, hospitality partners and other encountered entities.

RESPONSIBILITIES:

Administrative Duties

·         Work closely and report to the Executive Director in coordination of multiple tasks and ongoing projects.

·         Maintain knowledge of hotel and event and restaurant facilities, area tourism related business openings and closings (including shops and stores), promotional materials, area events, media scheduling and other sectors as assigned by the Executive Director.

·         Ensure that all key steps of SCVB services are offered to clients based upon the scope, and that communication with the client is maintained during the servicing cycle.

·         Track servicing activity by using department’s uniform traces in the Simpleview database.

·         Be able to contact hotel partners and short-term rental owners to book media VIP rooms and handle other visitor logistics.

·         Conduct research for gathering data on all area events and adding them to the SCVB website.

·         Review current magazines, periodicals, newspapers, websites, social media channels and publications for activities and facilities of interest to our visitors and share as appropriate with the SCVB team.

DSM Duties

·         Service meetings, events, and sports groups annually. Maintain knowledge and status of each group’s needs, commitments, housing requirements, registration needs, county/city information and follow-up through entire event to include weekends and evenings, if necessary.

·         Contact via phone and/or e-mail all known groups to offer and arrange for pre- and post-services.

·         Respond to all specific inquiry calls related to services related to programming.

·         Coordinate and, if necessary, accompany meeting planners on-site inspections to preview Statesville area hotels/facilities once they are booked.

·         Work with media VIPs for specific requests and logistics associated with their visit.

·         Become familiar with Digital Asset Library to fulfill image requests.

·         Assist with logistics and planning for photo shoots.

·         Deliver convention services presentation to groups, including welcome presentations to groups on an as needed basis.

·         Coordinate all destination pre-promotion activities for meetings and events to include promo items, presentations, tradeshow exhibition and scoping of future events coming to the Statesville, NC area.

·         Time permitting, visit Meeting Planner on-site during meeting.

·         Other duties as assigned by Executive Director.

Community Partnership

·         Encourage community to serve as ambassadors for bureau projects, be able to explain the tourism industry and its impact on Statesville, NC.

·         Maintain knowledge of present and future event facilities, hotels, restaurants, and unique venues within Statesville, NC.  

·         Research and identify specific events and facilities in Statesville, NC area to offer services.

·         Attend local committee meetings and assist in working with local committee for groups, as necessary.

·         Attend Chamber of Commerce public events such as ribbon-cuttings, open houses, and other noteworthy community events.

REPORTS TO: Executive Director

JOB-RELATED TRAINING AND EXPERIENCE:

·         Excellent written communication/promotional writing/verbal communication skills.

·         Attend tourism conferences as needed or approved by the Executive Director

·         Seek training opportunities to improve performance as approved by the Executive Director

·         Excellent customer service skills are required.

·         Proficient computer skills and knowledge of Simpleview CRM applications and Microsoft Word, Outlook, Excel, and PowerPoint.

·         Familiarity with website content management.

·         Bachelor’s degree (preferred), Work experience may take the place of degree.

·         Ability to multi-task and use effective time management.

·         Ability to meet deadlines.

·         Experience in destination marketing organization, hotel or related fields required.

·         General working knowledge of SCVB, meetings, events and sports tourism industries required.

·         Knowledge of Statesville, NC and Iredell County preferred.

PHYSICAL REQUIREMENTS:

·         Ability to lift 25-30 lbs., as available.

·         Valid driver’s license and proof of insurance.

HOW TO APPLY

If interested in this position, please send a cover letter and resume to: [email protected].  Position open until filled. Expected start date: July 1, 2024.  Please know that only shortlisted candidates will be contacted.

The Statesville Convention & Visitors Bureau (SCVB) is an equal opportunity employer and candidates of all backgrounds are encouraged to apply for this position.